In non-sale (non-peak) times, our team will aim to fulfill your order within up to 3 business days but typically much sooner. Shipping will vary depending on the shipping method selected at checkout.

We will email you with a tracking number as soon as your item has been collected by the courier. If you don't receive a tracking email please reach out to support@hilyfe.company

Once your order is placed, our team is responsible for ensuring your items are quality checked, packed with care, and dispatched as quickly as possible. We take every step to make sure your order leaves our warehouse safely and is handed over to the shipping carrier selected at checkout. Once your parcel has been collected and scanned into the courier's network, delivery is managed by the shipping provider. While we'll always do our best to assist with any delivery issues, HILYFE cannot accept responsibility for parcels that are lost, stolen, delayed, or damaged while in transit. To provide additional peace of mind, we offer Shipping Protection at checkout. By choosing to remove Shipping Protection, you acknowledge and agree that HILYFE is not liable for parcels that are lost, stolen, damaged, or otherwise affected after they have been handed over to the courier.

If your order appears to be lost in transit or has been marked as delivered but cannot be located, please contact our team as soon as possible so we can assist. For orders covered by Shipping Protection, claims must be submitted within 15 days of the parcel being marked as delivered or the tracking status indicating a delivery issue. Once we receive your claim, we'll work quickly to investigate the matter and, where approved, arrange a replacement or refund. To lodge a claim, please email support@hilyfe.company with your order number and the email address used to place the order. If you choose to remove Shipping Protection at checkout, HILYFE will not be responsible for parcels that are lost, stolen, damaged, or affected by delivery issues once they have been handed over to the courier.

If you choose to remove Shipping Protection at checkout, any claims relating to lost, stolen, or damaged parcels will need to be lodged directly with the shipping carrier. Before submitting a claim, we recommend checking around your property, including your front and back entrances, garage, mailbox, and any safe places where the parcel may have been left. It's also worth checking with household members, neighbours, reception staff, building managers, or anyone else who may have accepted the delivery on your behalf. If your parcel has been marked as delivered but cannot be located, we recommend waiting up to 24 hours, as parcels can occasionally be scanned before they are physically delivered. If it still hasn't arrived after this time, please contact the courier directly to begin their investigation process. Once a claim has been submitted, please allow the courier up to 72 hours to investigate. If your parcel remains missing after 3-4 business days, please contact us at support@hilyfe.company with your claim details and we'll do our best to assist where possible. While HILYFE is unable to provide refunds or replacements for parcels that have been lost, stolen, or mishandled by a courier when Shipping Protection has been removed, our team is always happy to help guide you through the claims process and provide any information required to support your case. If your claim is approved by the courier, any compensation or reimbursement will be handled in accordance with the courier's claims process. If you have any questions before or after placing an order, please don't hesitate to contact us at support@hilyfe.company. We're always happy to help.

We accept returns within 30 days of purchase for items that are unworn, unused, in their original condition, and have all tags and packaging intact. To start a return, please contact us at support@hilyfe.company with your order number and reason for return. Our team will provide return instructions and the return address. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as HILYFE cannot be held responsible for returns lost in transit.

Once your return has been received and inspected, we'll process your refund or exchange. Approved refunds will be issued to your original payment method, excluding any original shipping costs. Please allow up to 10 business days for your refund to be processed, plus any additional time required by your bank or payment provider.

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at support@hilyfe.company and we'll make it right.

The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return based on the condition of the item.

We do not offer returns on sale items. T&Cs for every sale will be available on the Sale T&Cs tab.

Once your item is in stock, we will fulfill your order with your chosen shipping method. Any orders placed that include both a pre-order item and an item that is available, the entire package will ship when the pre-order item is available. If there are multiple pre-order items in an order that have staggered 'in-stock' dates, please be aware that the order in its entirety will ship when ALL items are available.

Orders placed during promotional periods or sales events may require up to 2 weeks for dispatch due to increased order volumes. However, we always aim to process and ship orders as quickly as possible, with many orders being dispatched within just a few business days.

The best way to be guaranteed first access to our sales is by signing up to our marketing list.